Member focus
- We will offer the leadership, support and opportunities for development that our members need to fulfil their potential.
- We will listen to our members and address the issues that are important to them.
- We will provide our members with services of high quality and value, tailored to meet their needs.
Integrity
- We will act with honesty and integrity in all that we do.
- We will say what we will do, and we will do what we say.
- We will use fair, open and transparent governance, management and administration processes.
- We will accept responsibility for our actions.
Professionalism
- We will take pride in what we do and do it to the highest standards.
- We will be positive in the way we talk about the Institute both to each other and those outside it.
- We will value and protect the Institute's reputation and heritage.
Respect
- We respect and value the diverse background, experience, approaches and ideas of all individuals.
- We will be respectful and considerate in our dealings with our members, stakeholders, partners, the public and each other.
Continuous Improvement
- We are forward looking and will embrace new ideas and change.
- We are open to learning from others and embrace collaborative working.
- We are committed to professional and personal development.
- We acknowledge our mistakes and learn from them.